Technical Product Support Engineer II Senior - (E2) - CMP

Technical Product Support Engineer

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Location: Hsinchu, TWN

The Technical Product Support (TPS) Engineer plays a critical role in delivering advanced technical support for the products of CMP group. This position is responsible for ensuring optimal fleet performance, managing escalations, and supporting system installations, upgrades, and continuous improvement programs across TSMC fabs. The role requires strong problem-solving skills, close collaboration with global teams, and the ability to lead technical failure analysis for high-impact issues.

Responsibilities:

• Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
• Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software, or processes
• Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment, and process parameters.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.

Qualifications:

• 1-5 years in the semiconductor industry, preferably with CMP experience. Experience supporting TSMC customers is a strong plus.
• Also welcome new college graduates (NCGs).
• Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution.
• Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers.

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.