Software (tech) Support Engineer

Software Support Engineer

We are looking for a highly talented Software Support Engineer to join our unique team.

Provide SW support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing.

What you'll be doing:

• Function as a technical support Tier for SW issues
• Contain all field SW escalations that don't require code changes.
• Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)
• Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
• Reproduce customer issues on internal systems. Perform Root Cause Analysis.
• Proactively identify points of failure and drive for resolution.
• Involvement in new SW development
• Take part in SW development road map milestones, new features reviews, and customer demos.
• Provide support-related inputs to be included in the next versions.
• Participate in new products introduction.
• On-site Projects:
• Perform new installations/SW upgrades.
• Troubleshoot complex cases and support local teams.
• Support Infrastructure:
• Develop training programs for field engineers and end users.
• Proactively drive support-related feature developments within the team.
• Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
• Customer Experience:
• Collect end-user pain points and work on solutions.
• Develop in-house utilities and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.

What should you have?

• Self-learning capability and passion to learn new technology.
• At least d years' experience in technical support or a position of like Tier-3.
• Proven experience with Microsoft/Linux operating systems.
• Required education: Bachelor/master's degree in computer science and/or engineering and/or other technical degree.
• Advantage: experience in SW development/SW testing and integration.
• Willingness to work off hours and weekends and willingness to travel up to 40%.
• Excellent English – verbal and written.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.