Software (tech) Support Engineer

Software Support Engineer

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

We are looking for a highly talented Software Support Engineer to join our unique team. Provide SW support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly push the limits of technology that needs knowledge of SW, HW, and Computing.

What you’ll be doing:

• Function as a technical support Tier for SW issues
• Contain all field SW escalations that don't require code changes.
• Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)
• Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
• Reproduce customer issues on internal systems. Perform Root Cause Analysis.
• Proactively identify points of failure and drive for resolution.
• Take part in SW development road map milestones, new features reviews, and customer demos.
• Provide support-related inputs to be included in the next versions.
• Participate in new products introduction.
• Perform new installations/SW upgrades.
• Troubleshoot complex cases and support local teams.
• Develop training programs for field engineers and end users.
• Proactively drive support-related feature developments within the team.
• Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
• Collect end-user pain points and work on solutions.
• Develop in-house utilities and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.

What should you have?

• Self-Learning capability and passion to learn new technology.
• At least d years’ experience in technical support or a position of like Tier-3
• Proven experience with Microsoft/Linux operating systems.
• Required education: Bachelor/master’s degree in computer science and/or engineering and/or other technical degree.
• Experience in 7 - 10 yrs
• Willingness to work off hours and weekends and willingness to travel up to 40%
• Excellent English – verbal and written

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.