Process Support Engineer (based In Singapore & India)

Process Support Engineer (Pse)

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

As a Process Support Engineer (PSE), you'll play a key role in guiding products through the entire lifecycle, from initial concept to final qualification. As a PSE, you will optimize product recipes to ensure peak performance tailored to our customer's needs. You will collaborate with our globally recognized R&D teams and work directly with customers in their fabrication facilities to create cutting-edge solutions. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

Key responsibilities include:

• Serving as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Providing highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Working closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checking and approving operational quality of system equipment. Instructing customers in the operation and maintenance of the system.
• Utilizing data extracted from our equipment and process results to adjust and improve performance. Utilizing statistical data to analyze and monitor process trends.
• Applying your growing knowledge of best practices to offer a new perspective using existing solutions.
• Collaborating with cross functional stakeholders like R&D, field service, manufacturing, etc.

Requirements include:

• PhD/ Master/ Bachelor in Engineering studies
• Candidates with process-related experiences in semiconductor industry will be considered for higher position
• Prior work experiences in a technical support or field service role will be an added advantage
• Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills to interact with customers and colleagues
• Ability to provide excellent customer service and build rapport with clients
• Candidates must agree to work in Singapore for the first 3 years before relocating back to India

Work location:

• Singapore (For the first 3 years)
• India (From 4th year onwards)

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.