Manager Software Support Engineer Team

Software (Technical) Support Engineer Manager

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

We prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

We are looking for a Software (Technical) Support Engineer Manager to manage the Software Support Engineering team across the Greater European Region.

Key Responsibilities:

• Manages Team of Professional Employees – Accountable for managing a team of Software Support Engineers (SSE) who perform tasks such as system software troubleshooting, software installation and equipment recovery, software test and validation, and operational training at our customer's semiconductor fabrication locations.
• Customer Escalation Partner – Acts as the escalation point of contact on software issues from our customers, meeting with the customer and supporting the team members on driving issues to closure through root cause analysis.
• Data Driven Decisions – Uses available KPI data to track team and software performance, generating necessary reports to senior management and providing guidance on actions to improve productivity and overall team effectiveness.
• Cross Functional Collaboration – Works together with our software development, customer account, sales, and business unit teams to resolve our customer's high value problems and achieve mutually beneficial goals.
• Employee Development – Ensure employees can achieve great results through technical coaching, mentoring, and necessary development and compliance training. Identify areas for growth and improvement, develop plans with employees to reach their career goals.
• Department Productivity – Uses experience to identify areas of improvement within the Software Support Engineering team. Creates, develops, and implements plans of productivity improvement with support from senior management.

Business Expertise – Applies understanding of the industry and how own area contributes to the achievement of objectives

Problem Solving – Identifies and resolves technical, operational and organizational problems

Impact – Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives

Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills – Guides, influences, and persuades others internally in related areas or externally. Position requires understanding of Applied Materials global Standards of Business Conduct, and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Education: Preferably Bachelor or Master's degree (Computer Engineering, Electronic Engineering, Automation Engineering)

Experience: 7 - 10 Years

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.