Computing/ System Support Engineer

Computing System Support Engineer

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

We prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

We are looking for a highly talented Computing System Support Engineer to join our unique team.

Provide Computing HW/System Support for our products installed at customer sites around the world, working with global support functions, R&D, SW, HW and Application teams to make sure our tools function as designed.

What you'll be doing:

• Function as a technical support Tier for Computing issues
• Work on all field Computing escalations that don't require design changes
• Independently resolve customer complex issues by analyzing product and systematic issues (HW, IT, databases, network, storage)
• Provide troubleshooting plans and technical solutions
• Reproduce customer issues, find the root cause
• Proactively identify points of failure, and drive for resolution
• Involvement in new Computing development
• Take part in Computing HW development road map milestones, new features and components reviews and demos
• Provide support-related inputs to be included in next versions
• Participate in new products introduction
• On-site Projects
• Perform new installations and upgrades
• Troubleshoot complex cases and support local teams.
• Support Infrastructure
• Develop training programs for field engineers
• Proactively drive support-related features development
• Initiate Support-related Specs, improvements, utilities
• Document solutions, procedures, best known methods

What you should have?

• At least 3 years' experience in Computing Technical Support or a position of similar as Tier 3 at major OEMs (Original Equipment Manufacturer, like Dell, HP, IBM, NetApp,…) Excellent time management, decision-making, prioritization and organization skills. Proven experience as a network/server engineer.
• Proven experience with Microsoft/ Linux operating systems. Team player with fantastic communication and collaboration skills. Excellent English – verbal and written. Willingness to travel up to 30% Required education: Bachelor / master's degree in computer science and / or engineering and/or other technical degree

Advantage: previous experience as Professional Services/Post Sales Engineer/Technical Account Manager

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.