Project & Service Coordinator

Project Coordinator

At Apple Roofing, our purpose is to build a sweeter experience—for our teammates, our customers, and our partners. We do this by putting people first, making it easy, and doing the right thing. As we expand our B2B residential construction services, we are looking for a Project Coordinator who embodies our values while thriving in a high-paced, detail-driven environment.

The Project Coordinator is responsible for overseeing high volume work orders in partnership with our partners. This role requires a strong balance between operational excellence (keeping projects moving quickly and accurately) and exceptional customer service (building trust with both our partners and the residents they serve).

You'll manage each work order from start to finish assessing the request, contacting residents, dispatching subcontractors, ensuring quality control, updating stakeholders, and closing out the order. Success in this role means staying organized, moving with urgency, and creating confidence at every step.

What You'll Do:

• Work Order Management: Review and assess work orders daily; prioritize tasks with a sense of urgency.
• Tenant Communication: Contact residents to understand the issue, schedule repairs, and provide updates with empathy and clarity.
• Subcontractor Coordination: Assign work to subcontractors from our network, hold them accountable to timelines and quality standards, and resolve issues as they arise.
• Client Communication: Provide timely and professional updates to our partners, ensuring they are always informed and confident in our process.
• Quality Control: Monitor progress, confirm work is completed to Apple standards, and perform final checks before closing out work orders.
• Documentation & Systems: Maintain meticulous records in our CRM and other systems to ensure accuracy, visibility, and accountability.
• Problem-Solving: Navigate unexpected challenges quickly and resourcefully while maintaining professionalism.