Systems Workflow Architect, Apple Store Online Operations

Systems Workflow Architect, Apple Store Online Operations

Imagine what you could do here! The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Join Apple's ASO Operations team as a Systems Workflow Architect, where you will drive transformative changes to the infrastructure powering the Apple Online Store. You will ensure seamless integration, high performance, and scalability in digital content production, management, and distribution workflows. The ideal candidate is a strategic problem solver, thorough, and adept at managing complexity while balancing competing priorities. In a fast-paced environment, you'll navigate ambiguity, champion innovative, data-driven solutions, and give to the ongoing evolution of e-commerce excellence.

In this role, you will tap into your expertise in process and systems design to help architect a scalable e-commerce platform, championing innovative technologies that challenge conventional approaches. Collaborating with ASO Ops Quality, Product Management and Engineering teams, you'll define, develop, and implement new systemic capabilities and workflows for agile, efficient digital content production, management, and distribution. Does this sound like you? Keep reading!

Responsibilities

• Model and simulate the digital content supply chain to identify bottlenecks, using root cause analysis and systems thinking to implement solutions that enhance operational efficiency.
• Define system requirements and lead rapid prototyping, testing, and validation of technological solutions, applying independent judgment to select methods and evaluation criteria.
• Extract actionable insights from complex data sets to drive design decisions and optimize workflows using data-driven approaches.
• Communicate technical strategies and architectures to leadership and partners, ensuring alignment throughout the product development lifecycle.
• Mentor and coach key team members on automation protocols.

Minimum Qualifications

• BA/BS in Computer Science or a technical degree, or 6+ years of relevant professional experience.
• Exceptional communication and presentation skills with a proven track record of effectively briefing executives and multi-functional partners, articulating technically sophisticated concepts clearly and concisely.
• Technical expertise in digital content systems, including Content Management Systems (CMS), Digital Asset Management (DAM), Product Information Management (PIM), and Syndication Management Systems (SMS).
• Experience using advanced analytics tools and libraries, including Python, Pandas, NumPy, and Matplotlib, to analyze structured, unstructured, and semi-structured data and generate actionable insights for business decisions.

Preferred Qualifications

• MS (in relevant fields like Industrial Engineering, Systems Engineering, etc.) or MBA is desired.
• Expertise in business process modeling and documentation tools, including SIPOC BPMN, and Value Stream Mapping.
• Experience applying problem solving frameworks (DMAIC, kaizen, etc.) and process improvement methodologies (six sigma, lean, TQM, etc.) to drive operational excellence.
• Experience leveraging emerging technologies like AI, ML, and LLMs to automate and optimize digital content workflows and advance validation automation strategies.
• Experience with SDLC methodologies and tools (e.g., Agile, Waterfall, RAD) to facilitate effective collaboration with technical business partners.
• Experience using test automation tools and frameworks for mobile and web, such as Selenium, Appium etc.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.