Sr. Manager, Internal Tools & Operations, WW Marketplace Platforms & Technologies

Sr. Manager, Internal Tools & Operations, WW Marketplace Platforms & Technologies

Apple's app ecosystem has helped creators, dreamers, and learners of all ages and backgrounds build a brighter future and a better world with their innovative apps. Apple's ongoing investments in a wide range of tools, technologies, and services to build high-quality apps, reach Apple users globally, and seamlessly sell goods and services has enabled countless new companies, spawned new industries, and created millions of jobs. A significant driver of the global economy, the App Store has facilitated over a $1 trillion in developer billings and sales in 2022 alone, rewarding developers and entrepreneurs for their hard work and creativity. And we believe we're just getting started!

Description

We are seeking a strategic and results-driven leader to build a next-generation internal tools to power the App Store, Apple Games app, and Apple Arcade for the WW Marketplace Platforms & Technologies team. In this role, you will define the overall vision and strategy for the internal tools and operations that are developed in close partnership with the App Store Product, Business, Engineering, and HI Design teams. You will develop and deploy new AI-driven tools and platforms to optimize the content production, business planning, and product plan. This includes mapping out the current and next state process flows of our entire toolchain and managing the digital transformation for our internal teams. This is a unique opportunity to define the next generation of AI-driven tools while collaborating with a cross-functional team including App Store Product, Business, Engineering, HI Design, Editorial/Production, Finance, and more.

Responsibilities

• Develop and implement a vision for a new set of AI-driven internal operational tools that power the daily production of the App Store.
• Define and deploy business operations tools to automate internal processes.
• Serve as the thought-leader for our internal tools development by working in close collaboration with our Business, Engineering, and HI design teams.
• Identify and deliver 3rd party platforms that help redefine and optimize our global workflows.
• Collaborate with cross-functional leaders in Business, Product, Engineering, and HI Design to evangelize the new internal tools' strategy.
• Manage the internal tools product roadmap with our cross-functional partners.
• Manage the ongoing needs of the store operations including identifying, testing, escalating, and fixing production issues with Engineering.
• Have hands-on experience leading change across teams and processes.

Minimum Qualifications

• 10+ years of relevant experience building internal tools and operations for a global storefront/platform.
• Experience working with and developing AI tools to optimize business efficiency.
• Deep knowledge of the mobile app ecosystem with a fluency in backend operations and product-forward development experience.
• BA/BS degree or equivalent experience in relevant field.

Preferred Qualifications

• Strategic thinker with strong leadership skills and experience developing a vision for internal tools with business and engineering teams.
• Familiar with current LLM ecosystem (OpenAI), prompting and prototyping tools (e.g., ChatGPT, Claude, Replit) and basics of SQL, Tableau, and Python.
• Outstanding verbal and written business communications skills – expertise in building keynote narratives and delivering compelling presentations to senior leaders.
• Excellent interpersonal skills; highly motivated, works well in a fast-paced environment, and provides the ability to lead teams.
• You have a bias towards action, a high sense of urgency, and a willingness to roll up your sleeves and get things done.
• Strong understanding of iOS platform.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $191,400 and $288,000, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.