Solution Engineer, Retail Small And Medium Business, RPAC

Solution Engineer, Retail Small and Medium Business, RPAC

The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Apple Retail leads the way in introducing customers to how Apple can help them start, grow and evolve their businesses. Our dedicated Business teams develop important relationships with both new and existing customers. We ensure all customers that come to us with business needs have a personalized experience that matches where they are in the journey of growing their business with hardware, software and services that can take them further. Our mission is to help small and medium sized business to adopt, grow and succeed with the Apple platform.

Description

At Apple, we believe technology is most powerful when it's in the hands of people who can do something extraordinary with it. As a Solution Engineer, you will be at the centre of that belief — partnering with Business customers to understand their needs, architect the right solutions, and demonstrate how Apple products and ecosystems can elevate their organisations. You will collaborate closely with Retail SMB Leadership, Account Managers, Store Leadership and Business teams, and cross-functional partners across the region to deliver a world-class, end-to-end customer experience. Whether presenting to a C-suite executive or diving deep into a technical integration with an IT team, you'll bring the same clarity, confidence, and curiosity to every conversation. This is a role for someone who leads with empathy, communicates with precision, and is energised by helping others unlock the full potential of technology.

Responsibilities

• Design and deliver compelling technical sales presentations, live product demonstrations, and tailored proposals that articulate Apple's technology direction and competitive differentiation
• Provide systems architecture guidance and technical consulting for customers integrating Apple products into existing enterprise environments
• Position Apple's full ecosystem — including mobile commerce capabilities — as a strategic, end-to-end solution within customer organisations
• Support Retail Store Business team members during customer engagements that require deep technical knowledge around Apple product capabilities, compatibility, and deployment
• Develop and communicate integrated solutions spanning Apple, third-party, and custom platforms
• Resolve technical barriers within sales opportunities, identify areas for expansion, and identify opportunities to attach additional use cases
• Develop and implement technical sales strategies with Retail Account Managers and Business teams for assigned accounts, aligned with regional goals
• Proactively identify knowledge gaps within the team and contribute to building a relevant, impactful training roadmap
• Stay current on industry trends, competitive landscape, and emerging technologies relevant to the Business segment across RPAC

Minimum Qualifications

• A minimum of 3 years of experience in a technical pre-sales, solutions engineering, or enterprise consulting role
• Strong working knowledge of Apple products, platforms, and the Apple ecosystem
• Demonstrated ability to translate complex technical concepts into clear, accessible language for a range of audiences — from IT teams to executive stakeholders
• Experience with enterprise technology environments, including networking, directory services, and device management
• Proven ability to manage multiple customer engagements simultaneously in a fast-paced environment
• Strong verbal and written communication skills in English

Preferred Qualifications

• Experience working within Retail, B2B, or Commercial sales environments
• Familiarity with mobile device management (MDM) platforms (e.g. Jamf) and enterprise deployment workflows
• Knowledge of macOS, iOS/iPadOS, and cross-platform integration in business settings
• Experience with UNIX-based systems, identity/directory services (e.g. Active Directory, LDAP), cloud platforms, networking and servers
• Background in developing or delivering technical training or enablement content
• A genuine passion for Apple products and a belief in the role of technology in empowering people and organisations
• Experience working across diverse, multicultural markets in the RPAC region is a plus
• Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace. At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.