Site Services Supervisor, Data Center

Site Services Supervisor, Data Center

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question. The Data Center Operations (DCO) team is looking for a dynamic and motivated individual for the role of Site Services Supervisor. This leadership opportunity requires a proven sense of leadership and experience working with technical, operations, and other IT support teams in a fast paced and dynamic 24x7 production data center.

Apple's Site Services Supervisors must have good communication and collaboration skills, and be dedicated to working with other leaders in building strong teams and collaborating with other leaders across the organization. This role has critical responsibilities leading technicians in support of Apple's IT infrastructure operations. Our supervisors provide focused, in-depth functional and hands-on support of day-to-day Hardware Support and IT infrastructure deployment activities, and ensure projects and tasks are completed to according to plan, priority, and meet quality standards. Responsibilities include overseeing technician and team performance, working with the management team to ensure proper staffing levels, tools, and materials are available for the team. Additional responsibilities include coordinating the development, implementation, and compliance of all established policies and procedures. Site Services Supervisors set the example for and help to guide the development of the Site Services technical team's core competencies and support capabilities. Our Supervisors are competent working with and supporting cross-functional team coordination to ensure proper alignment and support of tasks. The key to the success of Supervisors is the willingness to adapt to dynamically changing delivery and work schedules, priorities, and use of new technologies.

Minimum Qualifications

• 3+ years of experience directly supporting networked IT hardware infrastructure and working in a data center or equivalent environment.
• Ability to safely work at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols.
• Ability to safely use hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
• Ability to work extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration.
• Able to support on-call duties, providing after-hours support in a 24/7 operational environment as needed.

Preferred Qualifications

• Previous leadership experience leading teams, projects, or functions in support of IT or data center operations.
• Knowledge and experience using computer operating systems, understanding of network protocols and concepts, and running diagnostics & firmware updates to resolve IT infrastructure issues.
• Solid ability to lead and supervise data center technicians and functions.
• Experience providing focused to expert level functional knowledge and hands-on support of mission critical environments and data center operations.
• Experience working with management/leadership teams to ensure proper staffing levels, budgets, tools, and materials.
• Experience reviewing and recommending improvement of established procedures and standards.
• Knowledge and experience using workflow systems, collaboration, email, and scheduling tools.
• Great teammate with a positive attitude, high emotional intelligence and the ability to make decisions.
• Self-motivated, driven individuals who are comfortable working in a global, fast-paced, often ambiguous environment with the ability to work with multi-functional teams.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Apple accepts applications to this posting on an ongoing basis.