Servicenow Engineer

ServiceNow Engineer

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard but the job comes with more than a few perks. The people here at Apple don't just build products—they craft the kind of wonder that has revolutionized entire industries. It's the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Imagine what you could do here! Bring passion and dedication to your job, and there is no telling what you could accomplish here. Do you want to be part of a team that builds cutting-edge software services, a team that continually innovates and is proud to make a difference? If so, bring your passion and talent, and come join us be part of something big and amazing. Apple Information Systems and Technology is looking for a highly motivated ServiceNow Developer to build a world class support experience for employees. The developer is responsible for design, development and support of the on-prem ServiceNow application.

Description

In this role, you will be a catalyst to our ServiceNow implementation, collaborating closely with process owners, project implementation and development teams, the ServiceNow product team, production support, and various infrastructure teams. You will serve as an in-house guide on technical implementation, end-to-end system architecture, and application integration. Be responsible for handling projects from inception through closure, including planning, design, requirements gathering and clarification, team leadership, risk management and mitigation, status reporting, communication, and driving both process and technical improvements.

Responsibilities

Design, develop, and customize ServiceNow ITSM/HRSD modules, ensuring performance, scalability, and upgrade readiness. Configure core applications and build integrations with enterprise systems using REST APIs and secure authentication methods. Solve issues, conduct testing, and maintain quality and performance standards. Support platform upgrades, build user documentation, and drive process automation and continuous improvement. Collaborate with multi-functional teams and follow ServiceNow guidelines for balanced, high-quality development.

Minimum Qualifications

Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. 4-8 years of experience in building and supporting enterprise-scale applications. Strong expertise in JavaScript, HTML, CSS, and ServiceNow's Glide API; familiarity with JavaScript, AngularJS or other frameworks used in ServiceNow's Service Portal. Proven experience in configuration and customization across ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc.) or HRSD modules (Case Management, HR Service Configurations, EDMS, Virtual Agent Chat, etc.). Hands-on experience integrating ServiceNow with third-party systems using REST, SOAP, or ODBC. Solid understanding of ITIL or HR service delivery processes and their alignment with ServiceNow capabilities. Strong analytical skills with the ability to solve technical issues, recommend solutions, and drive continuous improvement and innovation.

Preferred Qualifications

ServiceNow Certified Application Developer and ITIL v3 or v4 is a plus