Program Manager, AMR Ownership Operations

Program Manager, AMR Ownership Operations

Imagine what you could do here! The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. As an AMR Ownership Operations Team in Apple Retail, we build and deliver strategies, campaigns, programs, tools, and use reporting to enable consistently excellent execution across Retail. We do so by working across many business functions and with our customers in the field, ensuring that every leader and team member is empowered to create a world class experience for customers. As a Program Manager you will deliver on Apple's goals and objectives for Retail by giving teams everything they need to remove friction in the customer experience while ensuring leaders are equipped and supported in leading their teams.

Description

We are looking for an exceptional Program Manager that is skilled at ideating, creating, building, leading, and implementing tools, programs, and resources that enable and equip teams and leaders to best care for customers. This role will develop product strategies, identify opportunities, and design solutions that set the standard for a personalized retail experience.

Responsibilities

• Drive scalable program solutions that remove friction in the customer experience and equip Retail leaders to effectively support their teams.
• Partner with key retail stakeholders across AMR and WW to identify ambiguous business challenges, transforming them into structured, high-impact programs or iterating on existing ones.
• Independently lead the end-to-end execution of complex initiatives, applying program management best practices and critical analysis to ensure seamless delivery.
• Synthesize and communicate high-impact information to senior leaders and cross-functional teams, shaping strategic decisions and ensuring global alignment.
• Foster deep, productive partnerships with field leadership and Global Retail Support teams to ensure programs resonate with local market realities.
• Define and track key performance indicators (KPIs) that measure program success, specifically focusing on leadership effectiveness and tangible team outcomes.
• Serve as a key contributor to the broader program management team by sharing best practices, elevating team operations, and mentoring.

Minimum Qualifications

• 7+ years of Project/Program Management experience or equivalent in Retail operations, leadership development, organizational design, or a related field.
• Proven track record of navigating complex, ambiguous landscapes and driving scalable solutions across multiple teams.
• Demonstrated ability to independently lead large-scale programs from inception to launch with minimal oversight.
• Experience gathering insights from diverse global groups and balancing competing priorities for key business partners.
• Outstanding organizational, documentation, and communication skills, with extensive experience presenting to and influencing senior executives.

Preferred Qualifications

• Advanced degree or relevant industry certifications.
• Deep understanding of Apple Retail store operations, field leadership structures, and the global customer experience.
• Experience working in a global organization, specifically interfacing with AMR and WW support teams.
• Demonstrated passion for coaching others, fostering inclusive environments, and elevating the capabilities of the broader team.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Apple accepts applications to this posting on an ongoing basis.