Platform Operations Business Specialist

Platform Operations Business Specialist

At Apple, we focus deeply on our customers' experience. Apple Ads brings this same approach to advertising, helping people find exactly what they're looking for and helping advertisers grow their businesses. Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone.

Responsibilities

• Providing internal and external client support for Apple Ads systems and technical tools.
• Investigating and solving technical issues.
• Lead support issues by providing data and analysis to Operations, Engineering and Product teams.
• Monitor, analyse, and report on support efforts to key internal partners.
• Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions.
• Coordinating ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers.
• Assist internal teams with policy enforcement and management efforts.
• Promote ongoing education for supported teams on internal tools and products.
• Develop support content and implement training for internal partners.

Minimum Qualifications

• Proven demonstrable experience in Advertising Operations or a similar customer support role.
• Previous experience in a customer support organisation focused on customer satisfaction.
• Fundamental knowledge of ad operations and ad delivery services.
• An ability to create and revise email communication quickly and articulate the message to partners.
• The ability to resolve challenges and prioritise workloads.
• The ability to work independently and with a team in a dynamic fast-paced environment.
• You are well organised, with exceptional attention to detail.
• Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus.
• Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely.

Preferred Qualifications

• The flexibility to work with others in multiple time zones.
• You excel in a dynamic environment and function effectively in the context of ambiguity.
• Experience reviewing technical requirements documentation.
• Search/Performance advertising experience is a plus.
• Developer relations experience is a plus.