Platform Engineering Manager, IT Asset Management

Platform Engineering Manager, IT Asset Management

Drive the future of Apple's global device lifecycle experience. We are the team behind Apple's IT Asset Management Service, a platform at the heart of transforming the device lifecycle experience for our global workforce. Our mission is to dramatically enhance the employee experience by streamlining and automating every stage of the device journey from ordering to return. By building deep systems integrations and scalable automation, we ensure accurate asset tracking, robust compliance, and comprehensive reporting. This not only reduces operational overhead but also empowers employees with a seamless and intuitive device experience. As the Manager of the IT Asset Management Platform, you'll lead a small but high-impact team of engineers and cross-functional partners. Your focus will be on scaling our global platform, optimizing system integrations, and ensuring end-to-end accountability for asset lifecycle operations from procurement through retirement.

Description

You'll lead a small, diverse, and highly cross-functional team responsible for shaping Apple's global asset management platform. We collaborate closely across engineering, operations, and business partners to deliver a seamless, automated lifecycle experience. Our work connects every stage of the device lifecycle onboarding, support, refresh, and return through powerful internal integrations and thoughtful automation. Our goal is to reduce complexity, ensure transparency, and deliver an efficient, intuitive experience for employees around the world. We're just getting started and excited for what's ahead. If you're passionate about leading people first impactful technology programs, let's work together.

Responsibilities

Team Leadership & Delivery Oversight - Guide a high-performing team in designing, implementing, and supporting scalable, end-to-end solutions. Ensure cross-functional alignment and successful delivery of platform initiatives.

Governance, Compliance & Risk Management - Champion robust operational processes that meet Apple's legal, security, and privacy standards. Drive documentation and audit readiness across systems and workflows.

Platform Strategy & Optimization - Own the roadmap and evolution of our asset management platform (we use Oomnitza), including configuration, enhancements, performance, and vendor relationships.

Experience Design & Innovation - Shape the lifecycle experience with a focus on usability, automation, and scale. Ensure solutions are intuitive, efficient, and optimized for employees.

Global Collaboration & Stakeholder Engagement - Partner with regional teams, vendors, and internal systems owners to build integrated workflows, resolve blockers, and uncover new opportunities for improvement.

Minimum Qualifications

Proven experience leading technical or cross-functional teams in enterprise environments.

Deep understanding of IT Asset Management (ITAM) and device lifecycle work-flows.

Demonstrated success delivering scalable systems integrations and automation across platforms.

Strong communication, program management, and stakeholder engagement skills.

Passion for building employee-focused technology experiences.

Preferred Qualifications

Oomnitza Asset Management Tool - Hands-on experience with Oomnitza, including configuration, integration, or administration.

Mobile Device Management (MDM) - Experience or knowledge in corporate MDM systems. Certification is a plus.