Operations Engineering Program Manager, Applecare

Operations Engineering Program Manager, AppleCare

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Operations Engineering Program Manager is responsible for managing business and technical aspects of product readiness. You would lead the operationalization of strategic programs like trade-in to provide best in class customer journey from point of sale to after-market service. This role is complex in that it requires a strong blend of both technical knowledge and eye for business covering a wide variety of deliverables spanning across multiple iOS products.

Description

Join this dynamic role in the WW Service Operations organization. A successful PM in this role is a natural leader and facilitator; excels in program/project management; communicates with ease at all levels; thrives in an ambiguous environment; is adept at facilitating actions and resolving conflicts and manages through relationships and influence. In this role you will lead discrete projects related to operational strategy, planning and execution that will support Apple to execute best-in-class service supply chain solutions. You will also lead projects from cradle to grave, providing cost-benefit analyses and return on investment analyses, along with project status to the business leaders Drive worldwide product and strategic service readiness activities across multiple functional groups in Apple including Engineering, Marketing, Finance, Retail, Legal and Sales. Proven expertise building complex economic models using strong financial modeling skills for strategic service programs Primary representative for AppleCare to other organizations (Product Design, Product Operations, Logistics, Environmental Supply Chain Initiatives, Retail, Business Development & Legal) to realize opportunities in the areas of reclaim, trade-in initiatives, business-to-business initiatives, supply chain design, warehouse/OEM operational efficiency and system improvements. Work closely with the internal planning and readiness teams to ensure appropriate synchronization of product launch efforts with business team (Marketing/SDM/Sales) Overall responsibility to ensure all aspects of iOS refurb program launches for AppleCare product service and continuous improvement Develop and present compelling business cases and implement solutions that improve quality and cost. Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options. Assess, analyze, consolidate, and communicate risk and status clearly and succinctly to management, raising key issues and presenting options for resolution to the cross-functional executive team.

Minimum Qualifications

• B.S. degree in related field plus 5-7 years of related experience, or advanced degree plus 3-5 years of related experience.
• Work experience as a project/program manager in one or more of the following areas: New Products Introduction, Supply Chain Management, Product Operations or Service Operations
• Strong analytical skills required (cost benefit, return on investment analysis)
• Excel skills required
• Excellent product or project management qualifications
• Proven experience leading supply chain business projects
• Design/process mapping capability
• Ability to effectively work with cross functional teams to understand requirements and convert them to executable project plans
• Comfortable working in a fast-paced, collaborative environment
• Excellent presentation, written and verbal communication skills, with demonstrated experience presenting at all levels
• Strong leadership capabilities
• Additional requirements include the ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort working with numbers

Preferred Qualifications

• Engineering degree and MBA is desirable.
• Prior experience in service operations a strong plus

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,200 and $281,900, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.