Apple Support Japanese AIML Lead

Apple Support Japanese AIML Lead

Minato, Tokyo-to, Japan

Machine Learning and AI

Posted: Aug 12, 2025

Weekly Hours: 37.5

Role Number: 200614085

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries! It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are looking for a highly skilled and versatile AIML Japanese Lead to join our team. This role will primarily focus on supporting quality assessments for Japanese language outputs across MT, LLM, and GenAI technologies, while also contributing to multilingual assessment operations and process improvement efforts. This position requires a mix of linguistic expertise, technical fluency, and data literacy. Ideal candidates will be comfortable managing quality assessments, collaborating across teams, and continuously iterating on tools and processes to improve speed, accuracy, and impact.

Description

Conduct Japanese-language assessments for GenAI/LLM/MT output of complex software features, including sentiment analysis, summarization, and title generation. Coordinate Japanese-language tasks with external evaluators and perform quality calibration with internal SMEs. Review and finalize Japanese-specific assessment outputs and support the broader team with cross-lingual QA alignment. Design and maintain dashboards and deliver insights through data visualizations across languages. Review project reports, validate aggregated results, and provide actionable feedback to project leads and stakeholders. Identify and implement workflow automation opportunities using scripting languages (e.g., Python, JavaScript, AppleScript). Collaborate with localization, quality, and content teams to ensure Japanese outputs meet cultural and linguistic expectations.

Minimum Qualifications

• Minimum 5 years of lead linguist or copy editor experience with extensive translation, review/editing, or localization experience, preferably at a localization department in a global technology company or a localization vendor.
• Accredited fluency in Japanese. Near native level of fluency in English.
• Exceptional program and project management skills with the ability to oversee multiple projects with varying timelines.
• Passion for customer experience and a keen eye for detail.
• Experience with automating workflow processes.
• Strong data analysis skills to create or assist with reporting needs.
• Experience in linguistic QA, MT/LLM evaluation, or AI/ML quality programs.
• Strong analytical skills with experience in data visualization or dashboarding (e.g., Tableau).
• Proficiency in at least one scripting language (e.g., Python, JavaScript, AppleScript) is a plus.
• Familiarity with content localization, translation workflows, or linguistic guidelines.
• Comfortable working in an ambiguous, fast-evolving environment with cross-functional teams.

Preferred Qualifications

• Experience with customer support or service operations in a global technology company is a plus.
• Experience with MT, AI/ML, SEO, internationalization, software translation or natural language translation is a plus.
• Experience translating and/or localizing Apple product content is a plus.