Service Manager

Service Manager – Plumbing

Location: Marysville, Washington

Are you a strong leader with a background in plumbing operations? We are hiring a Service Manager to lead our plumbing service team, optimize daily operations, and ensure our customers receive outstanding service every time.

We are a trusted, customer-first plumbing company serving Snohomish County and the surrounding areas. We pride ourselves on professionalism, teamwork, and delivering quality service with a personal touch. We're seeking a Service Manager who is passionate about the trade and committed to building a high-performance team.

What We Offer:

• Competitive salary, $80-110K + Bonus
• Medical, Dental, Vision & Life Insurance
• 401k with company match
• Paid holidays and vacation
• Paid training and leadership development
• Incentive and bonus programs
• Opportunities for advancement in a growing company

What You'll Do:

• Oversee the daily operations of the plumbing service department
• Lead, support, and mentor technicians to maximize performance, efficiency, and customer satisfaction
• Manage scheduling and dispatching to ensure timely, efficient job completion
• Monitor job progress, customer feedback, and technician performance metrics
• Maintain a high standard of professionalism and quality across all service calls
• Work closely with dispatchers and office staff to streamline communication and workflow
• Resolve escalated customer issues and ensure positive service experiences
• Help shape a culture of accountability, growth, and excellence

Requirements:

• High school diploma or GED required; plumbing licenses or certifications are a plus
• Prior leadership or management experience in a plumbing or skilled trades environment
• In-depth understanding of residential plumbing systems, services, and best practices
• Strong leadership, team-building, and coaching abilities
• Excellent organizational, multitasking, and problem-solving skills
• High level of computer literacy, including service software and scheduling tools
• Outstanding communication skills, both written and verbal
• A proactive, solution-oriented mindset

Benefits:

If you're ready to step into a key leadership role at a respected, growing plumbing company, we want to hear from you. Join our team and help us continue delivering service that goes above and beyond!

We are an equal opportunity employer.