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Technical Support Representative - Remote Eligible

Assist in turning prospects into customers through technical support expertise.
Manila
Senior
4 weeks ago

✨ About The Role

- The Technical Support team member will be responsible for handling inbound inquiries via email and providing specialized service to answer technical and product inquiries - This role involves diagnosing bugs, troubleshooting technical issues, and ensuring a stellar customer experience - The individual must have professionalism, patience, attention to detail, and the ability to work efficiently in managing their own time - Experience with multi-channel support tools like Salesforce, Zendesk, and Intercom is required - The role requires working a set schedule and may include weekends

⚡ Requirements

- Experienced in customer support or sales, with a focus on providing technical assistance and troubleshooting to customers - Ability to work in a fast-paced environment and deliver high-quality work while exceeding goals - Strong communication skills, both written and verbal, to provide a stellar customer experience - Empathetic and proactive with a people-first attitude, able to read customers and adjust responses accordingly - Collaborative team player who knows when to ask questions and escalate issues when necessary
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Technical Support Representative - Remote Eligible
Manila
Support
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