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Technical Support Representative - Remote Eligible
Assist in turning prospects into customers through technical support expertise.
Manila
Senior
4 months ago
Apollo.io
Apollo is the foundation of your entire go-to-market strategy.
Job is no longer active
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✨ About The Role
- The Technical Support team member will be responsible for handling inbound inquiries via email and providing specialized service to answer technical and product inquiries
- This role involves diagnosing bugs, troubleshooting technical issues, and ensuring a stellar customer experience
- The individual must have professionalism, patience, attention to detail, and the ability to work efficiently in managing their own time
- Experience with multi-channel support tools like Salesforce, Zendesk, and Intercom is required
- The role requires working a set schedule and may include weekends
âš¡ Requirements
- Experienced in customer support or sales, with a focus on providing technical assistance and troubleshooting to customers
- Ability to work in a fast-paced environment and deliver high-quality work while exceeding goals
- Strong communication skills, both written and verbal, to provide a stellar customer experience
- Empathetic and proactive with a people-first attitude, able to read customers and adjust responses accordingly
- Collaborative team player who knows when to ask questions and escalate issues when necessary
Technical Support Representative - Remote Eligible
Manila
Support
Job is no longer active
About Apollo.io
Apollo is the foundation of your entire go-to-market strategy.