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It Support Analyst - Remote Eligible
Implement solutions to enhance the efficiency of Apollo's IT operations and support systems.
Remote
Senior
1 month ago
Apollo.io
Apollo is the foundation of your entire go-to-market strategy.
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✨ About The Role
- The IT Support Analyst will be responsible for installing, configuring, and providing support for computer systems, including hardware and software components.
- This role involves taking ownership of user support requests and effectively managing and resolving issues using IT support tools.
- The analyst will diagnose and troubleshoot software, networking, and hardware issues, identifying root causes and implementing solutions.
- Providing remote technical support via collaboration systems is a key responsibility to ensure timely resolution of IT problems.
- The position includes handling onboarding, updating, and offboarding of user accounts, managing access rights and permissions.
âš¡ Requirements
- The ideal candidate will have at least 5 years of experience in an IT Support Analyst, Service Desk Analyst, or IT Engineer role.
- Strong problem-solving skills and a solid technical background are essential for success in this position.
- Excellent communication and collaboration skills are necessary to maintain strong internal relationships and deliver exceptional customer service.
- Experience with macOS, MDM, Google Workspace, and Slack is required, along with familiarity with ticketing systems like Jira.
- The candidate should have expertise in administrating large SaaS platform environments and a strong understanding of network protocols and security.
About Apollo.io
Apollo is the foundation of your entire go-to-market strategy.