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IT Support - Remote Eligible

Implement and optimize IT support tools and processes to enhance operational efficiency.
3 weeks ago

✨ About The Role

- The IT Analyst will be responsible for ensuring the smooth operation of hardware, software, and systems within the company - Daily responsibilities include installing, configuring, and providing support for computer systems, diagnosing and troubleshooting issues, and maintaining strong internal relationships - The role involves handling user support requests, repairing hardware malfunctions, and proposing enhancements to processes and information security measures - The IT Analyst will also be involved in onboarding, updating, and offboarding user accounts, managing access rights and permissions, and facilitating asset purchasing - This position requires proactive analysis of current systems, assets, and implementing solutions and upgrades to optimize system performance
- Strong problem-solving skills and excellent communication abilities are essential for success in this role - A solid technical background and expertise in SaaS platforms are required to excel in this position - Experience with advanced IT support in software and hardware, as well as up-to-date knowledge of the IT industry, will be beneficial - Proficiency in administrating macOS MDMs, Okta, and Google Workspace is highly valued - The ideal candidate will have experience administrating large SaaS platform environments
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IT Support - Remote Eligible
Apollo is the foundation of your entire go-to-market strategy.