P2P Operations Specialist I

Apogee Services Inc.

Provides day-to-day Procure-to-Pay (P2P) and expense management operational support to ensure purchasing, invoicing, and employee expense activities flow accurately and efficiently through Coupa and SAP Concur. Acts as a front-line resolver for transactional issues, applying standard work, maintaining audit discipline, and escalating exceptions appropriately.

Responsibilities

Transactional P2P Execution

• Provide requisition guidance correct submissions to ensure accurate and correct approval routing and perform any necessary buyer approvals/actions as needed.
• Execute ad hoc and blanket PO creation and updates in accordance with defined standards.
• Perform PO changes, closures, and re-openings to correct errors and support downstream processing.
• Support buyer and invoice approval workflows by resolving data or process issues (does not approve).

Invoice & Receipt Support

• Process invoices and resolve 2-way and 3-way match exceptions.
• Drive receipt follow-up with requesters and document outcomes.
• Resolve invoice holds related to missing receipts, pricing mismatches, or PO inaccuracies.
• Assist, track and manage and troubleshoot return transactions

Expense & Card Program Support (Concur)

• Manage new and revised corporate card requests in bank portals and SAP Concur.
• Perform routine expense report audits to ensure policy compliance and data accuracy.
• Troubleshoot common SAP Concur issues related to card feeds, expense types, and user setup.
• Coordinate with employees, managers, and Finance to resolve expense-related issues.

Operational Issue Resolution

• Resolve routine Coupa- and Concur-related issues using established patterns.
• Monitor ticket queues and shared inboxes; complete work within SLAs.
• Communicate with suppliers and internal stakeholders to obtain corrections or missing information.

Continuous Improvement Support

• Identify recurring issues and flag trends to the P2P Operations Supervisor.
• Provide inputs for root-cause analysis and stabilization efforts.
• Other duties as assigned

Education & Experience

Required:

• Associate's degree in Business, Finance, Supply Chain, or equivalent experience.
• 2–5 years experience in P2P, AP, or expense management processing roles.
• Experience with Coupa, SAP, or other ERP-integrated P2P tools.
• Experience working in ticketing or queue-based workflows.
• Demonstrated ability to manage exceptions, follow standard work, and communicate clearly with business users.

Salary Range: $25.00 - $31.00/hour

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.