Marketing Associate

Marketing Associate

As a Marketing Associate, this person manages the new customer entry and customer maintenance process for the Tubelite brand. This position is primarily computer-based, entering data into JDE (ERP software), maintaining and updating spreadsheets, etc. Other tasks in the Marketing and Sample field may be provided as needed by the supervisor/manager.

This position requires close interaction with cross-functional team members in Sales, Finance, Transportation, and more, as well as the rest of the Marketing and sample teams.

Key Responsibilities

New Customer Entry

• Follow the new customer entry process SOPs, ensuring accurate customer data is entered in a timely manner.
• Update the various customer tracking spreadsheets.
• Create a new customer entry in the JDE software, ensuring all data is available from the supplied CIS (Customer Information Sheet) form.
• Documentation updates reflected in Egnyte platform.
• Work with sales, finance, and transportation teams to resolve gaps in required customer information, and to ensure customers are added in a timely manner.
• Manage sending of Price book and New Customer packets.
• Troubleshoot error codes that may come up.
• Complete required SOX Compliance documentation as it related to new customer setup.

Existing Customer Updates and Customer Termination

• Update existing customer information or terminate customers following the SOPs, ensuring accurate data is entered in a timely manner.
• Update the various customer tracking spreadsheets.
• Update the JDE software where needed.
• Place customers on/off hold as requested by Credit Department.
• Documentation updates reflected in Egnyte platform.
• Work with sales, finance, and transportation teams to resolve gaps in required customer information, and to ensure updates are made in a timely manner.
• Troubleshoot error codes that may come up.
• Complete required SOX Compliance documentation as it related to existing customer edits.

Other Duties

• Track new Tubelite poral registrations by filling out the tracking spreadsheet.
• Capture incoming emails from customers and prospects into our customer email spreadsheet.
• As department needs change, this position will require flexing into other tasks such as Price Book assembly, sample assistance, and more.

Experience & Skills

Education: High school diploma or equivalent

Experience: Experience working with CRM or ERM management preferred, but not required.

Required Skills:

• Basic math and reading skills required
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment

Work Environment/Travel Requirements

• Occasional exposure to manufacturing environment and noise
• Extended periods of office work on a computer and in team meetings
• Physical Requirements:
• Ability to work in an office environment, including sitting at a desk
• This position has no travel requirements

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.