Voice IT Implementation Engineer - Remote Eligible

IT Implementation Engineer

Are you passionate about telecommunications and project coordination? Join our team as an IT Implementation Engineer, where you'll play a key role in supporting Ferguson branch locations by coordinating the provisioning and installation of voice, fax, and alarm services. You'll work closely with internal teams and third-party vendors to ensure seamless service transitions and reliable connectivity.

This role is ideal for someone who thrives in a fast-paced environment, enjoys managing multiple projects, and has a strong understanding of voice telecommunications systems.

What You'll Do

• Coordinate the provisioning and installation of voice, fax, and alarm services for branch locations.
• Place and manage service orders through vendor portals and internal systems.
• Oversee the disconnection of legacy services and ensure smooth transitions to new systems.
• Collaborate with branch associates, project managers, and external vendors to define requirements and timelines.
• Facilitate the installation of POTS lines for alarm systems when applicable.
• Track and document all work activities using enterprise tools such as ServiceNow, SharePoint, Project, and Planner.
• Identify and troubleshoot installation issues, ensuring timely resolution and follow-up.
• Participate in team meetings and communicate project updates or concerns to leadership.

What You Bring

• 3+ years of experience in voice telecommunications or a related field.
• Proven ability to manage multiple projects simultaneously.
• Strong organizational and coordination skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Familiarity with project/task management tools (e.g., ServiceNow, SharePoint, Project, Planner).
• Understanding of voice systems and telecommunications infrastructure.
• Professionalism and confidence when working with internal stakeholders and external vendors.

Additional Notes

• This role is telecommunications-focused, with an emphasis on voice services. It does not include responsibilities related to wireless or data routing technologies.
• While similar to a project management role, PMP certification is not required.
• You'll be expected to work independently and exercise discretion within established procedures.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.