Telecom Network Operations Center (NOC) Engineer I

NOC Engineer

Hybrid – Mon – Fri swing – 1pm to 9:30pm central – 3 days in the office and 2 days from home

Technology Requirements:

• Microsoft office suite, basic computer skills, Service Now, ability to learn T-Mobile internal tools

What does a typical day look like?

• Troubleshooting outage, simplex, and frame loss tickets. Creating tickets with vendors. Calling and interacting with T-Mobile field teams. Answering incoming calls.

Preferred background/prior work experience?

• NOC or transport related work. Nice to have - CCNA

Priority soft skills

• Good communication, problem solving, ability to adapt to change, self-motivated

At least 1 year relevant experience required. The team at our Network Operations Center (NOC) is responsible for 24x7 monitoring the nationwide fixed and wireless network. The objective of this group and ultimately this position is to capture lessons learned on network outages and develop solutions to improve process, tools and performance to reduce repeatable outages. This role requires a detail-oriented and disciplined candidate. Your primary focus will be to handle surveillance and troubleshooting of our cutting-edge voice and data technologies to provide national visibility of network outages for Transport services, paying particular attention to self-inflicted outages. You will mine various systems for data analysis, conduct conference calls to help identify process issues that lead to network outages, and provide statistics and lessons learnt from past outages, to recommend changes to mitigate future risks. NOT ELIGIBLE FOR PLACEMENT OTHER THAN ONSITE

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.