Technical Support Tech - Technical Support Tech I

Technical Support Tech I

We are seeking an Infrastructure Delivery Install Technician for a position in Ohio. The infrastructure team is responsible for the day-to-day installation of servers and network equipment, structured cabling, project work, and capacity management. This role involves working in a dynamic environment to support the stability and sustainability of next-generation networks and contributing to the development of automation and scaling processes. This position requires reporting to a site location in the Ohio area, which may include Hilliard, New Albany, or Dublin.

Key Responsibilities

• Partner with cable vendors to install, inspect, and troubleshoot cabling infrastructure.
• Perform installation and maintenance of copper and fiber cable infrastructure.
• Install, test, and troubleshoot fiber optic and copper cabling, including patch panels and patch cords.
• Ensure that data center and vendor installations comply with all installation practices.
• Report current status through a ticketing system, status reports, email, and other communication tools.
• Manage work and priorities through a ticketing system and workflows to complete requests and projects.
• Maintain accurate records and document problems and processes to execute changes within data centers.
• Exhibit quality workmanship on all work and maintain site cleanliness.
• Move integrated enterprise equipment from loading docks into planned positions.
• Manage, check, and coordinate all materials delivered to the site daily.

Required Qualifications

The successful candidate will possess technical aptitude, effective written and oral communication skills, and the ability to interact with a wide variety of individuals. Strong analytical skills with demonstrated problem-solving ability are required. This role requires exercising a high level of initiative, judgment, and diplomacy.

Work Environment

• Ability to work on your feet for an 8-hour shift, conducting site walks and installation tasks.
• Regularly lift and/or move up to 40 pounds and participate in group lifts for items over 40 pounds.
• Ability to walk job sites, potentially in uneven terrain, and work safely at heights and from ladders.
• This role is in an environment that operates 24/7, with an ability to participate in after-hours support as needed.
• Up to 50% travel within the geographical work area may be required.
• This position is within a restricted access region and requires candidates to be U.S. Citizens. Immigration sponsorship is not available for this role.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.