Sr. Customer Service Spec.

Phone Service Representative

Responsible as a phone service representative, spending a great deal of time answering phone calls.

· Answer incoming requests related to the new system implementation.

· Work in partnership with team members to provide support as needed.

· Provide branch associates with information, friendly support, and reliable solutions.

· Respond to branch associates while meeting call quality and efficiency expectations.

· Participate in monthly department meetings and periodic training sessions.

Opportunity to educate callers on new systems and technology being implemented in the firm.

Work in a fast-paced environment.

Required Qualifications/Experience:

· At least 3 years of Call Center Experience

· Experience working in a high-volume contact center is a must

· Ability to leverage different technology systems

· A financial services background is preferred

· Ability to have difficult conversations

· Ability to explain complex information effectively

· Strong learning agility

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com.