Shared Services - Advisor

Shared Services Advisor

Open to Headquarters, Winchester and Pensacola. Would like 2-7 years of experience.

Hybrid schedule:

Currently 2 days a week on campus/8 days a month. Increasing to 3 days a week on campus in April 2026

1-5 years of experience required

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities:

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
• Perform functions in adherence to defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
• Perform research for process improvements; provide information to senior staff and leadership as directed

Qualifications:

• Advanced customer service focus and relationship management skills
• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
• Familiarity with various Human Resource issues, services, and systems
• Desired: Previous call center experience
• Desired: Exposure to human capital management systems
• Desired: Familiarity with Navy Federal products, services, programs, policies, and procedures
• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective verbal and written communication skills
• Exposure to human capital management systems

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.