Servicenow Test Engineer

Test Engineer – Quality Engineering

We are seeking a highly skilled Test Engineer – Quality Engineering to support critical ServiceNow initiatives, with a strong emphasis on Customer Service Management (CSM) and enterprise ServiceNow modules. This role will play a key part in ensuring high-quality, end-to-end testing as the organization migrates from Salesforce Service Cloud to ServiceNow.

The ideal candidate is a hands-on manual tester with deep functional knowledge of ServiceNow, strong experience executing regression and end-to-end testing, and the confidence to work across internal teams and third-party vendors while always protecting the company's best interests.

What You'll Do

• Develop, document, and execute manual test plans and test cases based on business and technical requirements
• Perform functional, integration, regression, and end-to-end testing across ServiceNow applications
• Validate complex ServiceNow workflows and integrations, including downstream system impacts
• Support testing across multiple ServiceNow modules, with particular strength in:
• Customer Service Management (CSM) – primary focus
• IT Service Management (ITSM)
• Facilities Service Management (FSM)
• Health & Safety

What You'll Bring

Required Skills & Experience

• 3–5+ years of hands-on ServiceNow testing experience, with strong functional expertise
• Proven experience testing CSM workflows, ideally within a large enterprise environment

Experience using:

• JIRA for defect and test tracking
• Confluence for documentation
• Zephyr or other test management tools (Zephyr preferred)

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.