Servicenow Developer

ServiceNow Developer

This hybrid role encompasses both data architecture and ServiceNow support responsibilities. The successful candidate will play a key role in designing, developing, and supporting ServiceNow solutions, while also contributing to broader data architecture and integration initiatives. The individual will collaborate closely with internal stakeholders and external partners to ensure high-quality, scalable, and maintainable ServiceNow solutions that align with business objectives. Some training will be provided, but the role requires prior experience and is not suited for a junior-level resource.

Key Responsibilities:

• Lead the architectural design and oversee delivery of ServiceNow implementations aligned with organizational goals.
• Own end-to-end technical solutions including architecture, configuration, and integrations across multiple modules.
• Provide expertise in ServiceNow configuration and custom development, including: Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Data Policies, and UI Scripts.
• Lead development efforts across key ServiceNow areas such as: ITSM, HR, ITOM, ITAM, SecOps, IRM, CSM, Service Portal, Custom Scoped Applications, and Third-Party Integrations.
• Support ServiceNow integrations and data-related initiatives, particularly involving SSRM (if applicable).
• Conduct client or stakeholder workshops, gather technical and functional requirements, and provide strategic recommendations.
• Create and maintain technical documentation including design specifications, process flows, and architecture diagrams.
• Review team deliverables to ensure adherence to best practices, coding standards, and architectural consistency.
• Collaborate with business process teams during planning and validation sessions to ensure solutions meet functional needs.
• Lead troubleshooting and root cause analysis for complex issues across ServiceNow and integrated systems.
• Stay current with ServiceNow platform capabilities, upgrades, and emerging technologies, and apply them to improve delivery outcomes.
• Demonstrate professionalism, clear communication, and accountability across all client and internal interactions.

Qualifications and Experience:

• 5+ years experience delivering, architecting, or implementing technical solutions on the ServiceNow platform.
• 5+ years professional consulting or enterprise implementation experience.
• 2+ years experience implementing ServiceNow solutions across multiple modules.
• Proven experience with ServiceNow integrations, data architecture, and platform scalability.
• Familiarity with SSRM or similar security and risk management frameworks is an asset.
• Strong understanding of JavaScript and ServiceNow APIs for scalable, maintainable solutions.
• Excellent problem-solving and communication skills, with the ability to lead and mentor technical teams.
• Certifications (Preferred): ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), At least 2 Certified Implementation Specialist (CIS) certifications across core ServiceNow modules. Active Government Security Clearance (if applicable).

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.