RTA Software Engineer - NC, AZ, TX

Software Engineer 4 – RPA (Lead-Level)

The Software Engineer 4 – RPA will provide senior-level engineering support to automate manual processes related to a major contact center modernization initiative. The team is migrating operations from Alvaria to Verint and moving to a SaaS vendor by 2027. As thousands of agents are migrated, Line of Business teams currently face manual, error-prone agent transfer processes. This RPA engineer will automate that workflow to remove manual effort and reduce operational risk.

The engineer will operate as an individual contributor, attending weekly syncs with RTM and collaborating with other team members. The role requires deep RPA technical skill, strong problem-solving ability, excellent communication, and the ability to take full ownership of automation design, development, testing, and delivery.

Day-to-day responsibilities include:

• Review the current manual agent-migration process and define automation opportunities
• Design, build, and deploy RPA workflows to automate end-to-end agent migration
• Integrate RPA automation with supporting APIs, databases, and legacy systems
• Perform data validation and testing using Excel and other tools
• Collaborate with the tech lead, RTM, and cross-functional partners
• Participate in weekly project meetings and provide progress updates
• Troubleshoot issues, support UAT, and handle escalations if automation goes live in June
• Document automation logic, workflows, and operational procedures
• Ensure compliance with internal security, risk, and engineering policies
• Serve as a senior technical contributor on the modernization team

EEO Employer

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