Production Services Specialist

Production Services Specialist

Apex Systems, a World-Class Technology Solutions Provider, is seeking a Production Services Specialist on behalf of one of our largest financial industry clients. Please apply if interested and qualified. We cannot support C2C hiring.

Location: Plano, TX

Duration: 12 months+

Pay Rate Range: $53-$58/hr.

The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance (Sanctions and AML). To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

• Monitoring
• Incident Management
• Request Management
• Disaster Recovery / Application Recovery Certification Exercise
• Metrics Reporting
• Application Capacity Management

Responsibilities:

• User and batch job issue resolution, manage highly critical applications - support BAU and ensure no business impact
• Creating support documentation and updating existing documentation
• Initiate the incident management process lead triage when BAU is impacted
• Provide regular communication generate reports to all the stake holders
• Investigation of root cause analysis and irreversible corrective action
• Identify risk and drive remediations – ensure any day audit ready situation for the team
• Will work closely with Business Partners and Development team
• Hands on support of the applications
• Disaster recovery test coordination, preparation and execution
• Monitoring of daily batch processing
• Timely adherence to all deliverables
• Mentor / guide team members on issues/queries and other deliverables
• Perform Capacity Management for applications in scope

Skill set: Experience in monitoring tools ITRS, SPLUNK, Dynatrace and App Dynamics

Skills: Scripting

Special consideration: PHP programming

Requirements:

• Proficiency in M365 Applications
• SQL scripting
• Hands on experience with Unix
• Hands on experience with Database (Oracle Teradata)
• Hands on experience in Hadoop
• Experience in Job scheduling tool - Autosys.
• Knowledge on ETL tool - Informatica.
• Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
• Knowledge on ITIL concepts like Incident and Problem Management
• Knowledge on Incident Management (ITSM Remedy, MyITSM)
• Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
• Project Management
• Good understanding of financial/banking industry
• Creative and strong problem-solving skills
• Excellent written and verbal communications skills
• Ability to operate in high-pressure situations
• Results oriented, and must be able to effectively interact with Senior Management and Business Partners

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.