IT - End User Services - IT Site Support Tech

IT Site Support Technician

We are seeking a motivated IT Site Support Technician to join a dynamic team at a fulfillment center. In this role, you will be essential in maintaining IT systems and ensuring smooth operations within a fast-paced environment. This position is a 3-6 month contract-to-hire opportunity.

Key Responsibilities

• Diagnose and resolve application, hardware, and network issues to minimize operational disruption.
• Interact with and educate customers, providing clear and effective technical solutions.
• Document, analyze, and resolve help desk tickets efficiently.
• Collaborate with local and remote IT teams and operations management to deliver high-quality solutions.
• Support PCs within a Windows Active Directory environment.
• Participate in a 24/7 support and on-call rotation.

Required Qualifications

Experience:

• 3+ years of IT support experience, preferably in a warehouse or factory environment.
• Experience with RF Scanners and Zebra brand laser printers.
• Demonstrable experience in PC repair, troubleshooting, deployment, and liquidation.
• Background in Microsoft Administration, Mobile Device Management, and RF Technologies.

Technical Skills:

• Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols.
• Strong customer service and troubleshooting skills.

Preferred Qualifications

• Experience with network and infrastructure support.
• CompTIA A+ or Network+ certification.
• Prior experience providing IT support in a Fulfillment Center environment.
• Experience with Motorola/Zebra RF Units (e.g., Moto MC9190, VC6090, WT41N0).
• Familiarity with working in a Service Level Agreement (SLA) driven environment.

Work Environment

• Willingness to work flexible shifts, including nights, weekends, and holidays. After an initial training period (Monday-Friday), the shift will be Wednesday-Saturday, 5:00 AM to 4:00 PM.
• Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.
• Willingness to travel up to 10% of the time.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.