IT Asset Management Analyst (servicenow)

IT Asset Management Analyst (ServiceNow)

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

We are seeking a detail-oriented and proactive IT Asset Management Analyst to join our team. The ideal candidate will be responsible for managing the lifecycle of IT assets, ensuring data quality, and supporting the software and hardware queues. This role is crucial in maintaining the integrity and accuracy of our asset management system.

Key Responsibilities:

• Facilitate tasks supporting software license and allocation requests: Support user requests for software by monitoring ServiceNow Software Asset Management Tasks, taking action throughout software and user lifecycle.
• Facilitate receiving and updating asset chain of custody: Oversee the process of receiving IT assets, ensuring that all assets are accurately logged and tracked throughout their lifecycle. Update the asset chain of custody records to reflect any changes in ownership or status.
• Ensure data quality: Maintain high standards of data quality by regularly auditing and updating asset records. Ensure that all asset information is accurate, complete, and up-to-date.
• Support software/hardware queue: Provide support for the software and hardware queues by managing requests, tracking progress, and ensuring timely resolution. Collaborate with other IT teams to address any issues related to asset management.
• Asset inventory management: Conduct regular inventories of IT assets to verify the accuracy of asset records. Reconcile discrepancies and update records as necessary.
• Reporting and documentation: Generate reports on asset management activities and provide documentation as required. Ensure that all asset management processes are well-documented and adhere to company policies.
• Compliance and security: Ensure compliance with company policies and industry regulations related to IT asset management. Implement security measures to protect IT assets from theft, loss, or unauthorized access.

Key Performance Indicators (KPIs):

• Accuracy of asset records: Maintain an accuracy rate of 98% or higher in asset records.
• Timeliness of updates: Ensure that asset chain of custody records are updated within 24 hours of any change.
• Data quality audits: Conduct quarterly data quality audits with a target of identifying and correcting 100% of discrepancies.
• Queue resolution time: Achieve an average resolution time of 48 hours for software and hardware queue requests.
• Inventory reconciliation: Complete physical inventory reconciliations with less than 2% discrepancy.
• Compliance rate: Maintain a compliance rate of 100% with company policies and industry regulations.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience in IT asset management or a similar role.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in asset management software and tools.
• Experience with the ServiceNow Platform, specifically the Hardware and Software Asset Management modules.
• Ability to work independently and as part of a team.
• Knowledge of industry standards and best practices in IT asset management.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.