Fraud Specialist/fraud Operations Specialist I

Fraud Analyst

This role will be hybrid, 3 days office/2 days remote after training is complete.

Shift is 9-6pm CST

At least 1 year relevant experience required.

Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.

This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.

Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud policies that could adversely impact our client.

Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions.

Researches and/or notifies appropriate internal staff for customer verification or legal action.

Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.

Investigates and responds to fraud escalations.

Establishes and improves fraud-related process.

Identifies issues and recommends solutions on team projects.

Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST.

Training hours will be 8:00-5:00 CST.

Must be able to work flexible schedule including nights, weekends and holidays.

Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Must have excellent conversational skills in English

Experience navigating multiple computer screens and programs while interacting with customers on the phone.

High School diploma or equivalent

One year experience operating a computer in a Windows based environment

One year experience in fraud, customer service or a call center environment

Phone skills, typing skills and good communication skills

Phone calls, using slack to communicate to the team and reviewing documents to validate identity

Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.