Desktop/tech Support

Desktop/Tech Support

We are seeking a skilled IT Support Technician to join our team. This role is responsible for configuring workstations, performing computer repairs, and managing equipment logistics. The ideal candidate will have experience with imaging tools, ticketing systems, and hardware troubleshooting.

Key responsibilities include:

• Configure workstations for new users and upgrade existing equipment.
• Re-image computers and perform data migrations and restorations.
• Repair desktop and laptop computers.
• Utilize ServiceNow or similar ticketing systems to manage and resolve support requests.
• Handle physical tasks including moving and disposing of returned equipment from field sites.
• Maintain working knowledge of hardware components and configurations.

Desired skills and qualifications:

• CompTIA A+ certification preferred.
• Certifications in desktop or laptop repair are welcomed.
• Experience with Intune and SCCM imaging tools preferred.
• Familiarity with ServiceNow or similar ticketing systems.
• Ability to lift and move equipment weighing between 25–50 lbs.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.