Dell Boeing Customer Site Operation Support (csos) - Remote Eligible

Customer Site Operations Support (CSOS)

Includes the support and/or management of Information Technology order fulfillment and project driven activity. Included is the review and completion of end user requests for computing equipment, redeploys, disposes, add/changes, and moves. This position is a home-office virtual position that requires occasionally meeting at a Boeing or other location at management request.

Professional attitude and goal-oriented work ethic.

Excellent interpersonal customer service skills with the ability to effectively communicate in writing and verbally.

Excellent organizational and planning skills.

Ability to manage time effectively in order to obtain performance criteria objectives while creating a strong and efficient customer experience.

Experience with PC hardware: laptops, desktops and various types of accessories; Prefer direct experience with DELL PC hardware.

Basic knowledge of the Internet and online software.

Bachelor's degree desired but not required.

Read, understand and follow work scripts and documentation including keeping up with changes

Perform validation / verification of customer requirements.

Perform evaluation of requests and recommendation of alternatives to improve cost efficiency.

Respond to prioritization of customer requests while keeping customer informed of progress.

Maintain accurate records of customer information to track customer history and report recurring problems to service provider.

Escalate complex issues to appropriate team following customer specific escalation procedures.

Participate in Problem Management (triage) teams as required.

Work well with various teams across the organization in support of the customer requirements.

Identify necessary parties to help resolve any outstanding issues resulting from a customer requirement.

Participate in lean activities and process improvement sessions as needed.