Collections Team Lead In Durham $35/hr

Lead - Collections Team

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Lead - Collections Team

Location: Hybrid On-Site Morrisville, NC

Duration: 12+ month contract

Type: W2 contract, paid hourly. No C2C, 1099, or third-party submissions will be accepted. Only direct W-2 candidates will be considered.

Pay Rate Range: W2 $30-35/hr

Industry: IT/Telecommunications

Overview: Part of the invoice to cash team, responsible for billing and cash targets.

Relationships: Be responsible for building strong working relationships with D&S, external Customers, Sales, Customer Care, SSF, Treasury, Tax Teams and others.

Key Responsibilities:

• Team Lead Collections - Escalation point for USCAN accounts
• Own suspending and terminating for CCE
• Keep track of all manually suspended accounts
• Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated
• Solving customer escalations within USCAN
• Review, assist, and train collectors on how to resolve disputes
• Liaise between us and a vendor for any USCAN account sent to third-party
• Review reports and provide account status updates
• Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services
• Review accounts ready for third-party transfer to ensure all steps have been fulfilled
• Reassign accounts to third party
• Check all invoices from D&S 3rd party collections agency are correct and valid to be submitted for timely payment
• Applying payments from D&S on 3rd party customers and ensuring the fees are written off where applicable
• Timely processing of write-offs for customers where 3rd party collections agency (D&S) has exhausted efforts to successfully collect, to ensure accurate AR aging
• Applying payments for 3rd party customers coming directly to us and confirming closure to D&S
• Raise ad hoc Withholding tax credits and ensure these get applied correctly

Who You Are:

• Fluent in English, both written and verbally
• University degree
• Experience working in collections previously
• Able to balance an understanding of internal and external client needs with our collection policies and business needs
• Strong Business Acumen coupled with good understanding of our Processes, specifically Invoice to Cash is preferred.
• Strong analytical skills
• Advanced Microsoft Excel Skills
• Strong Confidence to communicate effectively with stakeholders.
• Familiarity with financial tools/systems – Oracle, Pega and MicroStrategy
• Ability to rapidly adapt to changes in a transformation environment and have outstanding organizational and time management skills.
• Good communication skills, written and verbal (essential)
• Confident and capable of following defined processes and of suggesting improvements (essential)
• Good ad hoc problem-solving skills (essential)
• Capable of making decisions and taking actions under pressure (essential)

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer: Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.