Clinical Service Desk Analyst - PART TIME - Remote Eligible

Clinical Service Desk Analyst- PART TIME

This position provides IT Clinical Application customer support for EHR and other related clinical applications in both Acute and Ambulatory care settings. The Analyst will answer, log, and resolve customer issues via a centralized, remote call center. This role serves as a liaison between clinical staff and the Information Technology team to communicate user needs and facilitate system modifications.

Key Responsibilities

• Maintain up-to-date knowledge of Healthcare IT trends, nursing practices, and regulatory standards.
• Answer, resolve, document, and triage incoming calls, emails, and instant messages in a timely fashion.
• Ensure technology solutions support patient care standards, outcomes, safety, and confidentiality.
• Collaborate with IT Clinical Application, Education, and other IT teams to resolve system or application issues.
• Utilize on-line procedures and knowledge databases, and assist with training peers.
• Interact with all levels of customers, including management, IT staff, medical providers, and other healthcare team members.
• Participate effectively on teams to meet project timelines and milestone dates.

Required Qualifications

Education & Experience: Knowledge and experience equivalent to a bachelor's degree in computer science or a related business discipline, AND one of the following: a clinical position license in a practicing state, a certification in a clinical healthcare setting, or at least 2 years working in a clinical environment or providing technical support for clinical applications.

Technical Skills: Experience with EMR systems like Cerner, Picture Archiving and Computer System (PACS), or related applications. Must be proficient in the use of system office applications and possess a basic understanding of integrated clinical systems. Interpersonal and critical thinking skills with the ability to prioritize needs are necessary. Effective written and verbal communication skills are required. Depending on the assigned area, applicable certifications or licensures may be needed, such as RN/LPN, Certified PACS Associate (CPAS), PT/OT, RT, Registered Health Information Administrator (RHIA), Registered Health Information Technologist (RHIT), Certified Coding Specialist (CCS), or Certified Professional Coder (CPC).

Preferred Qualifications

• Additional related education or experience is preferred.
• Specific certifications such as PT/OT, RT, Certified Healthcare Protection Administrator (CHPA), Certified Protection Professional (CPP), Associate in Risk Management (ARM), Registered Health Information Administrator (RHIA), Registered Health Information Technologist (RHIT), Certified Healthcare Facility Manager (CHFM), Certified Coding Specialist (CCS), or Certified Professional Coder (CPC) may be beneficial.

Work Environment

This position requires extensive sitting with periodic standing and walking. Significant use of a personal computer, phone, and general office equipment is expected. The role may require lifting up to 20 pounds and may involve off-site travel.

Compensation & Benefits

The pay rate for this position is between $27.00 and $29.00 per hour. A comprehensive benefits package is available for eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.