Case Management Support Specialist

Case Management Support Specialist

This role involves managing inquiries related to unclaimed property, conducting thorough research across multiple systems, and providing professional written responses to ensure cases are resolved accurately and efficiently. The candidate will support process improvements, handle moderate case loads, and communicate effectively with clients and team members. Training includes classroom instruction and on-the-job learning, emphasizing analytical abilities, case management skills, and system navigation expertise.

Top requirements:

1. Reading comprehension
2. Research-driven (but also efficient with conducting research)
3. Case management experience

Plusses:

1. Prior experience with Hogan, OIB, Pega, or Unclaimed Property systems
2. Strong written and verbal communication skills
3. Ability to navigate multiple applications and systems efficiently

Day-to-day responsibilities:

• Pull inquiries from a queue, perform detailed research across systems such as Hogan, Pega, and OIB, and respond through professional written correspondence.
• Manage caseloads, escalate complex or non-routine issues, and seek opportunities to improve processes proactively.
• Communicate clearly and professionally via email and other communication channels.
• Maintain high-quality standards, including QC scores, to qualify for hybrid work arrangements.
• Support the team with administrative tasks related to case resolution and documentation.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.