B2B Sales Representative

B2B Commercial Call Representative

Apex Systems is a global IT services provider and our staffing practice has an opening for a B2B Commercial Call Center Representative to place at our client.

Location: Cambridge, ON (MUST BE LOCATED IN CANADA)

In Office Frequency: 5 days, flexibility upon tenure.

Hours per Week: 40

Pay Rate: $21/hr.

Shift: M-F 9 am - 5:30 pm

Application Process: Please submit your resume via the platform you are using. If you encounter any issues, please email your resume in Word format to Noah - ndobrinsky@apexsystems.com and reference B2B Call Center Representative.

Role Overview

We are seeking a dedicated and professional individual to join our B2B Commercial Contact Centre team. You will support commercial and property management companies across Canada, handling inquiries related to service requests, reporting moves, billing inquiries, and new products/services. This position requires a high level of urgency and professionalism, especially when dealing with large national franchise restaurants, hotels, retirement homes, and other businesses.

Responsibilities

Take inbound phone calls and support inboxes. Work independently during later evening shifts once fully trained, with support available if required. Coordinate with internal teams (e.g., workforce planning, operations, sales) to resolve issues. Ensure a 4-hour response time to have a technician/contractor onsite to address any service concerns. Assist in sourcing various types of replacement equipment to ensure customers have heat/cooling/hot water restored.

Skills and Background

Call center experience is beneficial. Critical thinking, urgency, and adaptability are key. Computer knowledge is essential. Ability to think outside the box to ensure customer satisfaction while still meeting company needs.

Training

2-3 weeks of in-class and shadowing sessions. Gradual transition to taking calls with support. Approximately 1 month of training/onboarding.

Work Environment

Training will take place in the office. Hybrid policy after 6 months if meeting objectives (2 days a week work from home); otherwise, in-office. Hours of operation are 8am-10pm, 7 days a week, with Sundays currently supported via on-call. Shifts will fall within these hours but will likely be evenings and Saturdays, with on-call support provided by existing team members. Shifts are assigned and adjusted based on business needs.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.