Application Production Support

Application Architect III

Location: Plano, Texas (Onsite)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

We are seeking an Application Architect with specialized subject matter expertise in CI/CD tools and a strong understanding of the latest cloud technology stacks. This role is responsible for providing in-depth problem analysis, ensuring proactive application stability, and offering production support. The ideal candidate will possess hands-on experience with a variety of DevOps tools and demonstrate excellent troubleshooting and communication skills to support the development community.

Key Responsibilities

• Provide in-depth problem analysis of application, system errors, and performance issues.
• Conduct proactive application stability analysis, including investigating performance concerns and improving maintenance processes.
• Take ownership of problem root cause analysis and subsequent remediation.
• Investigate chronic issues for critical applications and lead proactive monitoring review and implementation.
• Offer on-call support for production releases and manage incident and change management processes.
• Triage and troubleshoot code and platform-related issues to find the root cause and corrective action.
• Create and manage automation tasks and playbooks; perform application installation and maintenance.
• Handle multiple support issues concurrently during a shift.

Required Qualifications

Experience:

• A minimum of 7 years of experience in a production support role.
• Hands-on experience with Jenkins, Artifactory, Ansible Tower, and a release orchestration tool like Digital.ai's XLR.
• Experience with testing tools such as TOSCA, QTest, or Octane.
• Previous experience as a developer with debugging capabilities.

Technical Skills:

• Solid understanding of code related to Java,.Net, Python, Scala, Node.js, and JavaScript.
• Knowledge of cloud programming with Terraform, and experience with AWS, GCP, Azure, or OpenShift.
• Expertise in Unix systems, scripting, and knowledge of BASH and KSH.
• Proficiency in troubleshooting pipelines for Maven, MSBuild, and Python.
• A good understanding of Oracle and/or Postgres databases.

Preferred Qualifications

• Experience with writing and maintaining process documentation.
• A strong aptitude for forward-thinking of complex processes to eliminate manual processing.
• Strong analytical thinking and problem-solving abilities.
• A collaborative mindset with a focus on building strong relationships across teams.

Compensation & Benefits

Pay Rate: $65.00/hr - $73.68/hr.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.