Client Service Manager - AIFM

Client Service Administrator

FundRock LIS S.A. as part of Apex Group is a successful third-party AIFM headquartered in Luxembourg, delivering fund solutions to world renowned investment managers and fund initiators. We focus on private equity, real estate, infrastructure and debt asset classes. With more than 100 professionals and over 200 alternative investment funds (AIF) on our platform we are today the leading third-party AIFM in private funds space in Luxembourg. We are currently looking for a Client Service Administrator to support our Luxembourg department in charge of the Client Service Management for our international client base.

Job Specification

• Work together with a Client Service Manager responsible for a portfolio of clients to support the daily activities of the funds under management;
• Support the Client Service Manager to ensure compliance with internal and external processes;
• Monitor compliance with deadlines according to Fund corporate calendar and internal procedures;
• Report to the Client Service Manager for approaching deadlines and ensure the fund corporate calendar is up-to-date;
• Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information;
• Prepare 1st draft of Operating Memorandum based on latest available template for review by the Client Service Manager;
• Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms, other fund related reports with the support of the Client Service Manager; where needed, resolve with the help of the Client Service Manager issues on missing information;
• Ensure all investor subscription documents incl. side letters are saved on client folder;
• Prepare 1st draft of investors side letter matrix and report to the Client Service Manager any gaps on responsible parties or approaching deadline;
• Where FundRock LIS acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments. Report to the Client Service Manager in case of missing data;
• Prepare cash payment instructions for review and signature by the Client Service Manager;
• Upload investor reports and target fund documentation to the investor portal;
• Support the Client Service Management team with any ad hoc requests from clients;
• Support with ad hoc projects.

Skills Required

• Academic degree, preferably in Finance or Economics;
• Keen to further develop your practical knowledge of laws and regulations applicable to financial services, both within Luxembourg and other jurisdictions;
• Strong commercial awareness, analytical and communications skills;
• Good working knowledge in MS Office suite;
• Fluent in English with excellent written and oral communication skills.

What You Will Get In Return

• A genuinely unique opportunity to be part of an expanding large global business;
• A friendly, co-operative and supportive environment;
• Training and development opportunities.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.