Director, Engineering Operations

Director of Engineering Operations

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

About This Role

The Director of Engineering Operations is responsible for improving the efficiency, effectiveness, and predictability of the engineering organization. They design and run the operational systems, processes, metrics, and programs that enable engineering teams to deliver high-quality software at scale. This role partners closely with Engineering Leadership, Product, Program Management, and the CTO.

Key Responsibilities

• Define, implement, and continuously improve the engineering operating rhythm (e.g., quarterly planning, sprint cadence, metrics reviews, postmortems, on-call practices).
• Standardize processes across teams while supporting autonomy where appropriate.
• Own change management around new engineering processes and tools.

• Evaluate, deploy, and manage engineering-wide tools: CI/CD, source control workflows, observability platforms, incident management, developer experience tooling, etc.
• Partner with the Platform/DevOps teams to improve developer workflow speed and reliability.
• Drive initiatives to reduce toil, improve environment consistency, and measure productivity (e.g., DORA, SPACE metrics where appropriate).

• Establish frameworks for tracking delivery predictability, cross-team dependencies, and risk.
• Manage a small TPM organization (if exists), or run large cross-functional initiatives directly.
• Improve status reporting and provide executive visibility into engineering commitments and risks.

• Own engineering-wide KPIs: velocity, quality, incident frequency/response, cost efficiency, SLA adherence.
• Build dashboards and reporting systems to inform data-driven decision-making.
• Partner with Finance on forecasting, budget tracking, cloud cost management, and headcount planning.

• Support Eng leadership with org design, capacity planning, staffing models, and succession planning.
• Design and run onboarding for engineers and managers.
• Develop leadership programs, manager enablement, and culture-building initiatives.
• Partner with People/HR to design performance cycles and career frameworks for engineering.

• Work with SRE/QA to ensure incident response, testing frameworks, release processes, and reliability metrics are consistent and mature.
• Support audit/compliance efforts (SOC 2, ISO, FedRAMP, etc.) as they relate to engineering operations.

Experience Requirements

• 8–15+ years in engineering, technical program management, DevOps/Platform, or engineering operations roles.
• Experience leading teams and managing managers.
• Strong understanding of SDLC, modern software engineering practices, and agile frameworks.
• Demonstrated ability to build scalable processes in a growing engineering org.
• Familiarity with cloud-native architectures, CI/CD pipelines, incident response, and quality engineering practices.
• Strong analytical and operational problem-solving skills.

Core Skills

• Operational design and process optimization
• Cross-functional communication and alignment
• Data-driven decision making
• Engineering metrics and reporting
• Technical fluency (can talk comfortably with developers and senior engineers)
• Organizational leadership and change management

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form.