Manager, Operations Escrow - US Based Remote

Job Responsibilities

Team Leadership

• Recruit, select, and manage talent.
• Foster a culture of teamwork, customer service, and continuous improvement.
• Develop leadership skills in Supervisors.
• Ensure adequate resources to meet service expectations.
• Build strong relationships with brand leaders.

Collaboration and Service

• Act as the primary contact for regional leaders.
• Handle critical escalations and local leadership questions.
• Collaborate with the National Operations Center leadership team on interdependencies.
• Work with finance and accounting to improve practices.
• Ensure team performance against KPIs.

Operational Oversight

• Ensure all escrow support tasks are completed accurately and timely.
• Monitor workflow dashboards to maintain up-to-date task lists without overdue items.
• Oversee the preparation and review of closing documents, tax certificates, HOA certificates, surveys, payoff statements, and lien releases.
• Ensure accurate and complete documentation for all real estate transactions.

Risk Management

• Identify and assess risks associated with escrow transactions.
• Implement measures to mitigate identified risks.
• Ensure compliance with all relevant regulations and company policies.

Process Improvement

• Design and optimize processes.
• Drive standardization and adherence to processes.
• Gain efficiencies through automation, outsourcing, and cross-training.
• Develop controls to mitigate operational risk.
• Use feedback to continuously improve service.

Qualifications

• Minimum of 5 years of experience in escrow support or a related field, with at least 2 years in a supervisory or managerial role.
• Multi-State experience in real estate transaction processing and customer service.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• High level of attention to detail and accuracy.
• Ability to work in a fast-paced, high-volume environment.
• Proficiency in using escrow and real estate software systems.
• Strong problem-solving and critical-thinking abilities.
• Ability to adapt to changes and manage competing demands effectively.