Membership & Operations Specialist

Gym Sales & Operations Manager

We are looking for a dynamic and driven Gym Sales & Operations Manager to join our team. This is a fast-paced, high-performance role that requires an experienced individual with a strong background in gym membership sales, personal training consultations, and hands-on fitness operations. You'll be responsible for driving membership growth, handling large-scale sales targets, and executing daily operations with efficiency and enthusiasm.

Key Responsibilities:

• Membership Sales & Personal Training Consultations:
  • Drive gym membership sales by actively engaging with potential clients and closing deals.
  • Conduct fitness consultations and match clients with personal trainers, ensuring successful conversion of leads into personal training clients.
  • Meet and exceed individual and team sales goals, with a strong focus on personal training package sales.
  • Build relationships with prospects and current members to ensure ongoing retention and growth.
• Daily Operations:
  • Oversee the daily operations of the gym, ensuring everything is running smoothly, including facility cleanliness, maintenance, and overall member satisfaction.
  • Coordinate and execute gym events to attract new members and create community engagement.
  • Contact and establish partnerships with local businesses to expand our reach and bring in new clients.
  • Regularly communicate with corporate leadership, providing updates on sales and operational performance.
• Customer Service & Member Engagement:
  • Provide exceptional customer service to all gym members, answering questions and resolving any issues promptly.
  • Maintain a professional, approachable demeanor while interacting with members to ensure a positive gym experience.
  • Proactively engage with current members to encourage renewals and upgrade memberships.
• Marketing & Local Outreach:
  • Lead marketing initiatives, including local outreach to businesses, event planning, and hands-on engagement with community members.
  • Use creative strategies to drive gym membership growth and generate buzz around new promotions or services.
• Accountability & Professionalism:
  • Adhere to company policies, including punctuality, dress code, and work ethic. Consistent attendance and professionalism are non-negotiable.
  • Maintain a high level of physical fitness and appearance to represent the brand and set a strong example for gym members.
  • Accept feedback constructively and continuously improve performance based on results and team input.

Qualifications:

• Experience in gym sales or fitness-related sales roles is required (no exceptions).
• Proven track record of closing large sales, especially in memberships and personal training packages.
• Fitness background is essential – must be physically fit and able to demonstrate the importance of health and wellness.
• Strong communication skills and a passion for working with people.
• Ability to handle criticism and use it as a tool for growth.
• High level of accountability and ability to work autonomously.
• Strong organizational and multitasking abilities to handle events, marketing, sales, and day-to-day operations simultaneously.
• Professional appearance and punctuality are critical.

Compensation:

• Competitive salary based on experience.
• Significant commission opportunities from membership sales and personal training package sales.
• Benefits available, including gym membership and performance bonuses.

If you are a highly motivated individual with the drive to succeed in a sales-driven environment and a passion for fitness, we want to hear from you! Please note: we will only consider applicants with prior gym sales experience.

Compensation: $20.00 - $26.00 per hour

Our culture is defined by People, Purpose, Profits, Play®. We are looking for hard working people with a purpose that find the fun in everything they do.