Service Manager

Service Manager

The Service Manager is responsible for leading and managing a team of 8–13 Service Professionals, ensuring high-quality service delivery and professional development. This role includes both leadership and hands-on responsibilities, including:

• Overseeing daily operations and performance of assigned Service Professionals
• Conducting quality checks and evaluating service delivery
• Coaching, training, and mentoring team members
• Performing vehicle inspections and promoting safe driving practices
• Creating and driving a culture of safety and accountability
• Utilizing SMART technology effectively
• Leading regular team meetings and weekly one-on-ones
• Collaborating with other departments to deliver effective training, including field-based coaching
• Assisting with hiring and onboarding new team members
• Responding to customer needs promptly and professionally
• Coordinating with the Communication Center to ensure smooth service transitions
• Completing and reviewing paperwork accurately and on time
• Reviewing and approving timecards and PTO requests daily
• Analyzing reports from Azuga, and PestPac to drive performance
• Optimizing daily routes and visiting high-priority accounts as needed
• Maintaining open, respectful communication with the Branch Manager, team members, and customers
• Performing other duties as assigned

Qualifications:

• Minimum 2 years of experience in pest control or a supervisory/managerial role
• Valid driver's license with a strong driving record
• State-issued pest control licenses/certifications (or ability to obtain within 90 days)
• High school diploma or equivalent
• Flexibility to work evenings and weekends as needed

Required Skills:

• Strong verbal and written communication
• Attention to detail
• Ability to read, write, and comprehend English
• Working knowledge and proficient in SMART system and services
• Knowledge and ability to service all residential pest services
• Cross trained on all services including commercial
• LeadNow and Sales working knowledge
• Experience in training new Service Professionals
• All required Peachtree U courses completed

If you're passionate about leading others and making a meaningful impact, we encourage you to apply!