Technician I – Instrument Service

Instrument Service Technician I

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Job Purpose/Overview

Under the general direction of the Instrument Service Supervisor, the Instrument Service Technician I provides service to internal and external customers by performing maintenance on, troubleshooting, and repairing designated Heska instrumentation.

Essential Duties and Responsibilities

• Troubleshoots, repairs, and performs quality assurance checks on Heska's line of instrumentation, including, but not limited to infusion pumps and additional instrumentation.
• Tracks to individual performance goals, repair quality standards, and key operational performance targets, including, but not limited to turnaround times and failure rates.
• Provides customer service and support, and occasionally interacts with customers, as deemed necessary by the Instrument Service Supervisor.
• Acquires skill in the repair of additional instrumentation under the tutelage of Senior Technicians and self-study of service and user's manuals.
• Prepares service reports and appropriate documentation for each instrument serviced in a timely manner.
• Provides input by monitoring trends in terms of instrumentation reported problems, technical findings, and repair resolutions.
• Other duties such as periodic independent studies, quality control, and acceptance testing, as assigned.

Education and Experience

• Technical Studies/AAS degree in Electronics or related field, or minimum of 3 years' experience in related field.
• Biomedical Engineering, veterinary lab, and/or medical technology experience a plus.

Knowledge, Skills and Abilities

• Demonstrated proficiency in the areas of basic electronics, fluidics; must display electromechanical aptitude.
• Competent in the use of basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
• Ability to interpret fluidic and electronic schematic diagrams.
• Ability to deliver a high level of quality and accuracy, with minimal-to-error-free results.
• Excellent attention-to-detail and organizational skills.
• Effective internal and external customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
• Ability to communicate in a clear and effective manner, both verbally and in writing.
• Demonstrated ability to maintain a positive attitude to promote a healthy team environment.
• Intermediate abilities with Microsoft Office Suite, Internet Software and E-mail.
• Commitment to Heska's Promise and Creed.

Working Conditions

• The intellectual demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read, analyze and interpret technical procedures.
• Ability to effectively present information and respond to questions from managers, clients and customers.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate and percent and draw and interpret bar and line graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Benefits eligibility is based on employment status.

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.