Strategic Account Manager

Strategic Account Manager

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

This is an office-based role out of our Loveland, Colorado office. This role travels nationally to customers and industry events, up to 70% of the time. The Target Base Salary for this position is $108,000 - $140,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training, and budget. This position is also eligible to earn a quarterly sales incentive.

Job Purpose/Overview

The Strategic Account Manager identifies, wins, maintains, and expands relationships with strategically important large customers. Assigned to several specific named customers, the Strategic Account Manager is responsible for winning new Antech customers, achieving sales quota, and assigned strategic account objectives. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company.

Essential Duties and Responsibilities

Establishes productive, professional relationships with key personnel in assigned customer accounts.

Ability to develop organic opportunities with existing customers and develop new business relationships with emerging customers.

Coordinates the involvement of cross-functional support across the company in order to meet account performance objectives and customers' expectations.

Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.

Achieves assigned sales quota in designated strategic accounts.

Meets assigned expectations for profitability.

Achieves strategic customer objectives defined by company management.

Completes strategic customer account plans that meet company standards.

Maintains high customer satisfaction ratings that meet company standards.

Completes required training and development objectives within the assigned time frame.

Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.

Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

Ongoing monitoring of current market landscape for new business development related opportunities and challenges.

Coordination of proposal process including document templates, standard text, quality assurance, and document management.

Management of broad Antech representation at select industry events.

The Strategic Account Manager will also be assigned other duties and tasks as required from time to time. Work with internal functional teams by attending zone and regional meetings to facilitate the understanding of national account opportunities for growth and standardization of offerings by field team.

We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every associate has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that associates will have a commitment to integrity and uncompromising values.

Education and Experience

Minimum 4 years' experience in animal health sales, pharmaceutical sales, marketing, or biotechnology experience. University Degree in Science or Management, post-graduate degree an asset. Proven ability to network and develop new business relationships. Proven track record with corporate veterinary practice groups, channel management, or equivalent. Experience with contract negotiations.

Knowledge, Skills and Abilities

Advanced knowledge of the veterinary pharmaceutical industry. Strong business and financial acumen. Strong analytical and mathematical skills. Ability to communicate effectively both orally and in writing. Effective interpersonal and leadership skills. Effective organizational skills; attention to detail. Ability to consistently meet deadlines. Excellent problem-solving skills: ability to resolve issues effectively and efficiently. Excellent presentation skills. Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and other Office Programs. Experience with veterinary practice management systems.

Travel

Will there be notable travel in this position? Yes, up to 70% of time.

Working Conditions

Complete how the job gets done and the way it operates. The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations, and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will frequently work in offices or visit hospitals where pets are present.

The associate will primarily work in a typical office environment including use of cubicles, computers, and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, database management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.