Service Center Specialist (part - time)

Service Center Specialist

The Anoka County License and Passport Services Center department has an immediate opening for a part-time Service Center Specialist who will perform various duties. Some of the critical responsibilities of this position include providing customers with service in obtaining passports, licenses, permits, and titles issued by the State of Minnesota.

This is a part-time, non-exempt, on-site position. This part-time position is based on 24 hours per week. Interviews will take place the week of September 8th, 2025, for those selected to move forward in the hiring process.

Pay & Benefits:

• 2025 Anoka County Salary Schedule Grade 28: $24.47 to $33.03
• 24 days of paid flexible time off and up to 12.5 paid holidays pro-rated based on part-time status.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location:

• This position will work at the Coon Rapids Service Center.
• Expected work hours are during regular working hours, up to 24 hours per week.

Job Duties and Responsibilities:

• Provide a high level of customer service by effectively communicating in a courteous and professional manner with the general public, car dealers, federal, state, and county entities, and other business partners in person and on the telephone.
• Process transactions on behalf of county, state, and federal government agencies according to applicable laws and statutes.
• Verify information with the Minnesota Department of Public Safety & Department of Natural Resources through various means of communication including the State's data system, email, and telephone.
• Perform vision check and capture digital image for driver's license and state ID cards.
• Collect and verify authenticity of documents to determine eligibility required for the application/issuance of titles, registration, driver's licenses, passports, and/or birth, death, and marriage certification.
• Maintain confidentiality of information received or accessed during a transaction.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Qualifications and Requirements:

Minimum Knowledge, Skills, and Abilities Needed:

• Requires a high school diploma and at least 2 years of job-related experience
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis
• Successfully pass driver's license background check
• U.S. citizenship
• Must pass a BCA background check

Preferred Knowledge, Skills, and Abilities Needed:

• Strong verbal and written communication skills

Physical Demands and Work Conditions:

• Standard office environment
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness
• Hearing abilities required for general and phone communication, signals, and machine sounds
• Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work
• Occasional lifting of 10-20 lbs.
• Equipment used includes computers, phones, and standard office equipment
• Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

Selection Process:

It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.

Pre-employment Requirements:

Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen, and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

About Anoka County:

As the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees. We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to find your path with Anoka County.

Commitment to Affirmative Action and Equal Opportunity Employment:

Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.

If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number. If you have questions about the hiring process, please visit https://www.anokacountymn.gov/4411/Application-Process.

Anoka County is an Equal Opportunity Employer, please see our EEO policy: https://www.anokacounty.us/401/Diversity-EEO.